FAQ

Signing up is quick. Click Sign Up, enter your email, create a secure password, and confirm your email address. Some welcome credits are credited automatically after email verification, so check your account once you verify. Provide accurate personal details—name, date of birth, and address—so identity checks later are smoother. You’ll be asked to accept terms and confirm you’re located in an eligible state; Scarlet Sands restricts play in certain states (see the state restrictions below). After registration, you can explore games, claim automatic sign-up credits, and enable two-factor authentication if you prefer extra security.

Scarlet Sands promotes an "Extra 100% Welcome Drop" as a highlighted welcome offer. In addition, the sweepstakes sign-up reward typically includes 350,000 Gold Coins (GC) plus 1 Sweeps Coin (SC), which is applied automatically after you complete email verification. No bonus code is required. Gold Coins are for entertainment only and cannot be redeemed for cash. Sweeps Coins carry a 1x wagering requirement before they become eligible for redemption. There’s no strict expiration on the sign-up credits, but it’s best to use them sooner rather than later. Certain states are restricted; see the list under licensing and restrictions.

You don’t need a bonus code for most Scarlet Sands no-deposit offers. Sign-up credits (GC and SC) are usually applied automatically after registration and email verification. Timed or manual opt-in promotions—like Desert Dice or Royal Wheels—may require you to click to claim them in the promotions area. Referral rewards use a unique referral link rather than a code. If a promo ever requires a code, it will be clearly shown in the promotions section or in an email from support.

Scarlet Sands supports purchases through common card methods like Visa and MasterCard, and operates in US dollars. The platform uses a sweepstakes model: Gold Coins can be purchased for entertainment, and purchasing GC may unlock the option to redeem Sweeps Coins. To cash out SC winnings to bank or card, you typically need at least 100 SC for ACH or Push-to-Card processing. Free SC earned from promotions are subject to maximum redemption limits: $25 for gift-card redemptions from freeplay SC, and up to $100 for cash/bank withdrawals depending on eligibility and verification. After purchasing Gold Coins, the "Redeem" tab appears in the BUY section. Withdrawal processing times depend on the payout method and verification status; verified accounts see faster payouts.

Sweeps Coins (SC) carry a 1x wagering requirement, meaning you must wager SC through eligible games at least once before you can redeem winnings. Gold Coins (GC) have no cash value and do not convert to cash. Nearly all slot and fish titles count toward SC playthrough; table games typically do not contribute. Check individual promotion terms for game eligibility and contribution rates. Wagering requirements are enforced to prevent abuse, so always read the specific promotion terms before playing.

Yes. Scarlet Sands is designed to work on modern iOS and Android devices through a mobile-friendly site and, where available, a dedicated app. Most slots and fish games from supported providers are optimized for mobile play, offering the same spins and bonus features as desktop. Performance depends on your device and internet connection; for best results, use an updated browser or the official app and a stable Wi-Fi or cellular connection.

Scarlet Sands features a strong selection of slot and fish-style games, powered by providers such as Netgame and Novomatic. Most promotional currencies (GC and SC) are eligible on nearly all slot and fish titles. Table games are present but usually don’t count toward SC wagering.

Scarlet Sands operates using a sweepstakes model rather than a traditional casino license in every state. That model is legal in many U.S. jurisdictions, but Scarlet Sands restricts access in several states: Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Rhode Island, Washington, West Virginia, and Wyoming. Always confirm your eligibility when registering. The platform also publishes terms, fairness practices, and promotion rules—review those to ensure you comply with local laws and platform terms before playing.

To withdraw redeemable Sweeps Coin winnings, Scarlet Sands requires identity verification to comply with payout and anti-fraud rules. Typical KYC documents include a government-issued photo ID (driver’s license or passport), proof of address (utility bill or bank statement), and payment method verification if you use a card. Upload your documents through the account verification area. Processing times vary, but verified accounts usually see faster payout processing; customer support can provide status updates via live chat or email at support@scarletsandscasino.com.

If you experience technical issues, account login problems, or have questions about promos or payouts, use the live chat for the fastest help. You can also email support@scarletsandscasino.com for detailed inquiries or to submit documents. Provide your account email, a clear description of the issue, and screenshots if relevant. Support agents can walk you through troubleshooting steps, check verification status, and escalate payment questions when needed.

Scarlet Sands encourages safe play and offers responsible gambling tools like deposit limits, session reminders, time-outs, and self-exclusion options. Set limits in your account settings to control spending, and contact support if you want temporary or permanent restrictions. Remember that Gold Coins are for entertainment, and Sweeps Coins are subject to wagering and redemption terms—never risk more than you can afford to lose. If gambling is causing harm, seek professional help resources and consider self-exclusion.

Scarlet Sands uses industry-standard security practices to protect your personal and payment information, including secure socket layer (SSL) encryption for data in transit and PCI-compliant handling of card payments. The site limits access to sensitive data, conducts fraud monitoring, and follows privacy policies that explain how data is stored and used. Always use a strong, unique password, enable any available security options, and never share login details. If you suspect unauthorized account activity, contact support immediately.